faq

  • Popular Questions

  • What foundation do you recommend for a Poly Mattress?
    The Poly mattress is designed to work with firm flat supportive bases, such as slatted frames (1-2 inches apart), platform beds, or just sitting on the floor to ensure its longevity.
  • When can I expect to receive my order(s)?
    It usually takes 1-2 business days to process the order(s). Depending on the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Poly Mattress.
  • Do I need to keep the box?
    You don’t need to keep the mattress box. We use industrial machines to compress the mattress, so it won’t fit back inside its original package. If you don't want to throw it away, it also makes a fun pirate ship or princess castle for your kids.
  • Can I get more details about the 100 Night Sleep trial?
    Try a Poly Mattress at home for 100 nights. If you are not totally satisfied with your purchase, contact a member of the Poly Team at support@polysleep.com during these 100 days. We will arrange for a pick up and give you a full refund, no questions asked.
  • Why is the Poly Mattress cheaper than the others?
    At Poly Sleep, we are convinced that people should get high quality products at a reasonable price. By cutting out the middleman and the Brick & Mortar shops, we can sell you a quality mattress at an affordable price.
  • What is Poly Mattress made of?
    The Poly Mattress is made of 3 layers of different foams and side rails: ventilated hybrid foam (which keeps you cool while contouring your body), soft foam (which provides comfort), and high support density foam (which guarantee a better sleep). The side rails provide support so that it doesn’t flatten out when sitting on the edge of the bed. The mattress is enveloped by a liquid repellent cover.
  • About Poly Sleep

  • What makes Poly unique?
    With its ventilated hybrid foam topper, soft support transition layer, high-density foam base and extra firm supporting side-rails, The Poly Mattress is one of a kind. At Poly Sleep, we’ve got your back.
  • Do you have a showroom?
    We don’t currently have a showroom. But stay tuned! Sometimes we like to pop up in unexpected places, so be sure to sign up for our newsletter to get the latest news.
  • Where is the Poly Mattress made?
    Our mattress is proudly made in Montreal, Canada from the production of the different foams, to the assembling of the layers of our Poly Mattress and the manufacturing of the cover.
  • Where are the Poly Mattresses shipped from?
    Our mattresses are shipped from our facility in Montreal, Canada.
  • Do I need to try the mattress before buying it?
    We totally understand that buying a mattress without trying it is hard. We feel confident that you will sleep like an angel during the 100-night risk-free trial. You would be able to try the Poly Mattress in the comfort of your home for 100 nights. If you are not totally satisfied with your purchase, we will arrange for a pick up and give you a full refund, no questions asked.
  • How does one mattress fit all?
    At Poly Sleep, we designed the Poly Mattress to suit all types of sleepers. Our goal was to balance the right amount of comfort, support, quality and firmness into one ideal mattress.
  • The Poly Mattress

  • What makes Poly unique?
    With its ventilated hybrid foam topper, soft support transition layer, high-density foam base and extra firm supporting side-rails, The Poly Mattress is one of a kind. At Poly Sleep, we’ve got your back!
  • What is Poly Mattress made of?
    The Poly Mattress is made of 3 layers of different foams and side rails: ventilated hybrid foam (which keep you cool while contouring your body), soft foam (which provides comfort), and high support density foam (which guarantee a better sleep). The side rails provide support so that it doesn’t flatten out when sitting on the edge of the bed. The mattress is enveloped by a liquid repellent cover.
  • What foundation do you recommend for a Poly Mattress?
    The Poly Mattress is designed to work with firm flat supportive base such as slatted frames (3-4 inches apart), platform beds, or just sitting on the floor to ensure its longevity.
  • Can I get more details about the 100 Night Sleep trial?
    Try a Poly Mattress at home for 100 nights. If you are not totally satisfied with your purchase, contact a member of the Poly Team at support@polysleep.com during these 100 days. We will arrange for a pick up and give you a full refund, no questions asked.
  • Can I get more details about the 10 years limited Warranty?
    Our mattress has a 10-year limited Warranty.
  • How much does the Poly Mattress weigh?
    Twin: 46 lbs
    Full: 59 lbs
    Queen: 67 lbs
    King: 86 lbs
    The current weight includes the box your mattress is shipped in.
  • What are the available sizes for a Poly Mattress?
    We currently have 4 different sizes available:
    Twin: 39”x 75”x 10”
    Full: 54”x 75”x 10”
    Queen: 60”x 80”x 10”
    King: 76”x 80”x 10”
  • How thick is a Poly Mattress
    All sizes are 10 inches thick.
  • How much weight can a Poly Mattress hold?
    At Poly Sleep, we believe in better, happier mornings for everyone. Our mattress doesn’t have a weight limit but depending on how much weight the mattress is supporting, there is a possibility it will shorten its life cycle. However, we always recommend using the mattress on a firm, flat, supportive base to ensure its longevity.
  • Does the mattress smell?
    As with any new product, there might be a little scent that will dissipate after unpacking your Poly Mattress.
  • What kind of foam is it made of?
    The Poly Mattress is made of 3 horizontal layers & a vertical layer of polyurethane foam. The top layer is a 3” ventilated hybrid foam. The mid-layer is a 1.5” piece of soft support foam. The bottom layer is built with high-density support foam. And the vertical layer is the innovative side rails made of polyurethane foam.
  • Is the foam safe?
    All the foam used to create the Poly Mattress is CertiPUR-US certified.

    Made without ozone depleters
    Made without PBDEs, TDCPP or TCEP flame retardants
    Made without mercury, lead, and other heavy metals
    Made without formaldehyde
    Made without phthalates regulated by the Consumer Product Safety Commission
    Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
    For more information, look at their website: http://certipur.us
  • Order & Shipping

  • When can I expect to receive my order(s)?
    It usually takes 1-2 business days to process the order(s). Depending of the city you live in, delivery in Canada usually takes 2 to 7 business days. In total, it will take 4 to 9 business days for you to be able to sleep on your Poly Mattress.
  • Why is the Poly Mattress cheaper than the others?
    At Poly Sleep, we are convinced that people should get high quality products at a reasonable price. By cutting out the middleman and the Brick & Mortar shops, we can sell you a quality mattress at an affordable price.
  • Do you ship outside of Canada?
    We currently ship to all Canadian Provinces and Territories but stay tuned for some new updates. If you live in one of the 3 Canadian Territories, there will be an added fee for shipping.
  • Do you ship to the USA?
    We currently don’t ship to the USA. But stay tuned! And be sure to sign up for our newsletter to get the latest news.
  • How big is the box in which the Poly Mattress is shipped in?
    All Poly Sleep mattress sizes ship in a standard box of 17”x 17”x 41”. Depending on bed size, the total weight of the box with the mattress varies from 46 lbs to 86 lbs.
  • Do I pay for Shipping?
    Shipping is FREE. We ship for free in all Canadian Provinces. For the 3 Canadian Territories, please note that there will be an added charge for shipping.
  • Will Poly Sleep help me assemble my new mattress?
    We do not offer a service to help you set up your Poly Mattress but don’t worry, it’s easy to unbox: open the box, take off the plastic cover from the mattress, put the mattress on your foundation and it’s all done ☺.
  • Do you ship to an APO or PO box?
    Unfortunately, our shipping partner can’t ship to APO or PO boxes.
  • How long can I keep the mattress inside the box?
    Your Poly Mattress can stay in its box up to 3 months.
  • Do I need to be home for delivery?
    If you chose the option “signature requirement”, yes you need to be home. In order to successfully deliver your Poly Mattress, a signature will be required upon receipt.
    If you are absent and don’t live in a single-family home, the shipper will leave the package at the closest pick-up location.
  • Can I specify a delivery date? If yes, when should I place my order?
    Unfortunately, we don’t offer this service. However, you can track you package on our website every step of the way.
  • Do I need to pay taxes?
    We charge applicable local taxes in Canada. The rates vary by provinces & territories.
  • Where are the Poly Mattresses shipped from?
    Our mattresses are shipped from our facility in Montreal, Canada.
  • Will you pick up my old mattress?
    We do not offer this service. You can refer to a local charity. Many cities also provide bulk recycling pick up if your items are wrapped in a plastic furniture bag. Check out your municipality’s website for more info.
  • Care

  • Do I need to flip the mattress?
    No, you can’t flip your mattress as the Poly Mattress is designed with a top and a bottom side. However, as with all mattresses, if you sleep alone on one side or have an important weight difference with your partner, we do recommend that you rotate the mattress 180 degrees every 6 months.
  • How can I clean/protect my Poly Mattress?
    Because accidents happen, our mattress cover is liquid-repellant. However, you can clean the cover with mild detergent. We don’t recommend machine washing it as it may shrink. You may not want to use a mattress protector as you need the mattress to breath.
  • Unboxing my Poly Mattress

  • Can I put my Poly Mattress back into the box?
    Once Poly is out of the box, it won’t fit back inside the box. We use large industrial machines to compress the mattress, so it won’t go back into its original package.
  • When can I sleep on my new Poly Mattress?
    You can sleep on your Poly Mattress right away after unpacking it from the box and removing the plastic.
  • How do I unbox my Poly Mattress?
    When your Poly arrives at home, open the box, unpack the rolled mattress on your foundation or the floor next to your bed, remove the plastic using the cutting tool. Once the plastic is opened, the mattress will immediately start to grow back into its original shape and you can immediately sleep on it.
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